Intercom ships Fin 4 for support agents
Fin 4 updates the customer agent, the Operator, human review, and the Apex models used for support.
Official source (opens in a new tab)
Intercom announced Fin 4 on 7 October 2026 at Pioneer. The post describes a more capable Customer Agent, an Operator that can work across the team's tools, and Copilot plus Human in the Loop so people supervise rather than answer every ticket. It also introduces Apex 2.0, Apex Flash 2.0, and Apex for Procedures. Fin Voice moves to Apex Flash 2.0, which Intercom says is built on NVIDIA Nemotron 3 Nano.
Who it's for: support teams already running Fin, not a general writing or coding assistant.
Fits: Best Agent Builder.